Your data, handled with care.

This policy explains what information we collect, how we use it, and the choices you have. It applies to nexevalabs.com and related services.

What we collect

Contact details, shipping and billing information, order history, and basic device/analytics data used to operate the store.

How it's protected

Data is transmitted over TLS and stored with access controls. Payment card data is handled by our PCI-compliant payment processor — we never store full card numbers.

Cookies & analytics

We use essential cookies for cart and session, and privacy-respecting analytics to understand aggregate site usage.

Your rights

You may request access, correction, or deletion of your personal information at any time by contacting our support team.

1. Information we collect

We collect information you provide directly — such as name, email, shipping address, and order details — as well as limited technical data (IP address, browser, device type) collected automatically when you use our site.

2. How we use information

We use your information to process orders, ship products, provide customer support, prevent fraud, comply with legal obligations, and improve our products and services.

3. Sharing

We share information only with service providers necessary to operate the store (payment processing, shipping carriers, analytics, email delivery), and where required by law. We do not sell personal information.

4. Retention

Order and account records are retained for as long as needed to fulfill orders, provide support, and meet legal, tax, and accounting requirements.

5. Security

We use industry-standard technical and organizational measures to protect your data. No system is perfectly secure, but we work to promptly identify and remediate issues.

6. Your choices

You may request access, correction, deletion, or export of your personal data by emailing support@nexevalabs.com. You may also opt out of marketing emails at any time via the unsubscribe link.

7. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

8. Contact

Questions about this policy? Email support@nexevalabs.com.